Publication: Refund and Dispute Policy

1. Our Commitment

At Rizing Ed, we are dedicated to providing our clients with exceptional service and achieving the highest level of satisfaction. We understand that circumstances may arise where a refund or dispute resolution is necessary. This policy outlines our procedures for such events to ensure a clear and fair process for all parties involved.

2. General Refund Policy

Due to the customized and service-oriented nature of our work, we do not offer unconditional refunds. All requests for refunds are assessed on a case-by-case basis and are granted at the sole discretion of Rizing Ed. Our primary goal is to work collaboratively to address any concerns and find a satisfactory resolution.

3. When a Refund May Be Considered

A refund may be considered under the following specific circumstances:

  • Service Not Rendered: If Rizing Ed is unable to deliver the agreed-upon services for reasons within our direct control.
  • Major Service Deficiencies: If the services provided are fundamentally different from what is outlined in the signed service agreement, and we are unable to rectify the issue within a reasonable timeframe.
  • Billing Errors: In the event of a verified overpayment or other significant billing discrepancies.

4. Service Cancellation Policy

  • Ongoing Services (Retainers/Subscriptions): A written notice of cancellation is required at least 30 days before the next billing cycle. The client will be responsible for payment for the final 30 days of service.
  • One-Time Projects: If a client cancels a project after it has commenced, payment is required for all work completed up to the date of cancellation. Any refund of deposits will be contingent on the project’s progress and expenses incurred.
  • Cancellation by Rizing Ed: We reserve the right to cancel any service agreement if a client breaches our terms of service or fails to provide the necessary collaboration and feedback for project progression.

5. How to Request a Refund

To initiate a refund request, a client must submit a formal written request to our support team within 14 days of the service completion or the event giving rise to the request. The request must include:

  • Client’s full name and contact information.
  • Relevant invoice numbers and service dates.
  • A detailed explanation of the grounds for the refund request.
  • Any supporting documentation, such as the service agreement or relevant communications.

Our team will review the request and provide a formal response within 15 business days.

6. Policy on Revisions and Client Feedback

  • Revision Rounds: The number of included revision rounds will be clearly defined in each service proposal. Any revisions requested beyond this scope will be subject to additional fees.
  • Timely Feedback: To maintain project timelines, clients are required to provide feedback or approval within the timeframe specified in the project plan. Significant delays in client feedback may lead to project delays and potential additional costs.

7. Project Abandonment

If a client becomes unresponsive or fails to provide necessary feedback for a continuous period of 60 days, Rizing Ed will consider the project abandoned. In such cases, all payments made to date are forfeited, and no refund will be issued. We will make multiple reasonable attempts to contact the client before enacting this clause.

8. Situations Where Refunds Do Not Apply

Please note that refunds will not be issued in the following situations:

  • The client has a change of mind after the service has been initiated.
  • The desired outcomes were not achieved, as we do not guarantee specific results due to the variable nature of our services.
  • Issues arise from third-party vendors, platforms, or factors outside of our direct control.

9. Dispute Resolution Process

We are committed to resolving disputes amicably and professionally.

  • Initial Negotiation: Clients are urged to contact us directly in writing to address any complaints. We will work in good faith to find a mutually agreeable solution.
  • Mediation: If a direct resolution cannot be reached, both parties agree to engage in formal mediation with a neutral third-party mediator to resolve the dispute.
  • Binding Arbitration: If mediation is unsuccessful, the dispute will be resolved through binding arbitration. The arbitrator’s decision will be final and legally enforceable.

10. Policy on Chargebacks

Clients agree to contact Rizing Ed to resolve any billing issues before initiating a chargeback with their financial institution. We reserve the right to legally contest any chargeback that is initiated in violation of this policy and to present the service agreement and this policy as evidence.

11. Force Majeure

Rizing Ed shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, or other catastrophic events.

12. Governing Law

This policy and any disputes arising from it shall be governed by the laws of the jurisdiction in which Rizing Ed is registered.

13. Contact Information

For any questions regarding this Refund and Dispute Policy, or to initiate a request, please contact us through one of the following methods:

  • Email: cs@ai0.ltd
  • Phone:  +85284900754